How can we help?

1. Open MailLoyal. The first screen asks for your email address and password.
2. Type your full address. A line under the field says how MailLoyal will sign in: a known provider, your saved settings, or settings published by your domain.
3. Enter your password (or, for Gmail, iCloud, Yahoo and Fastmail, an app password) and choose Sign in.

To add another account later, open the menu and choose Add account. For your own domain, see the cPanel setup guide.

On a phone, the menu button is at the top of the inbox; it holds Add account, Signatures and Settings. On an iPad or a Mac, Settings has its own button in the header.

Yes. Choose Set up manually on the first screen, or Other ways to sign in → Enter server settings by hand. Choosing SSL/TLS or STARTTLS sets the matching port (993/465 or 143/587), and Connect runs the full step-by-step check.

A saved host pattern, ports and security that prefill new accounts, under Settings → Default login settings. {domain} stands for the part after the @.

Gmail needs an app password; your normal password won’t work in a mail app. MailLoyal shows the steps: turn on 2-Step Verification in your Google Account, open the App passwords page, create one named “MailLoyal”, and paste the 16-character password. Servers: imap.gmail.com and smtp.gmail.com.

iCloud needs an app-specific password: sign in at account.apple.com, choose App-Specific Passwords under Sign-In and Security, create one named “MailLoyal”, and paste it. MailLoyal signs in to incoming mail with the part before the @, as iCloud expects.

Both need an app password. For Yahoo: Account Security → Generate app password → Other app. For Fastmail: Settings → Privacy & Security → Integrations → New app password, with access to Mail (IMAP/SMTP).

Zoho uses your mailbox password, but IMAP must be switched on in Zoho’s settings first. Accounts hosted in another region or on a Zoho organisation plan may need that region’s server names, entered with Set up manually.

Not supported yet. Microsoft turned off password sign-in for mail apps and offers no app-password option, so connecting needs a Microsoft sign-in method (OAuth) that MailLoyal doesn’t include in this version. This is a Microsoft policy, not a problem with your account, and your other accounts are unaffected.

Choose Other ways to sign in → Other IMAP, or simply type your address: MailLoyal looks up the settings your provider publishes. If your provider requires an app password, create one in its security settings and use it in place of your password.

The server refused the password over a working encrypted connection. Retype it with Sign in again, and check whether your server wants the Part before @ as the login. For an account you already have, use Settings → your account → Password → Change.

Your normal password isn’t accepted by that provider. Choose Show me how to get an app password and paste the one you create.

Turn IMAP on in your provider’s webmail settings (this is common with Zoho and some hosts), then choose Try again.

Your server limits connections per mailbox, and other apps or devices are using them. Close another mail app on this mailbox, or wait a minute and try again. The password is not the problem.

The server name may be wrong, a port may be blocked, or the server may offer no encryption. Use Set up manually with the exact server name your host gives for mail apps and ports 993 and 465, and ask your host to enable SSL/TLS or STARTTLS if needed.

If MailLoyal offers Use … instead, choose it: it is the same server under the name its certificate was issued for. Otherwise compare the SHA-256 fingerprint with the one your host publishes, then choose Trust this certificate or Don’t connect. The lasting fix is a valid certificate from your host.

The mailbox accepts only an OAuth sign-in, as Microsoft 365 does. MailLoyal doesn’t support that yet.

Usually a mail server on your own network. Allow MailLoyal to use the local network in your device’s settings, then run the check again.

An account that used to work has stopped: its password changed on the server, its certificate changed, or IMAP was turned off. Review opens the certificate or the account’s settings.

The Outbox shows why. Temporary failures retry by themselves, starting after about 30 seconds and backing off to once an hour. A rejected password, a certificate question or a permanent refusal stops the retries: fix the cause, then use Try all now. If the outgoing server’s certificate changed, remove the account and add it again to review it.

One line per check: the servers and ports tried, your username or address, the certificate’s names, fingerprint and expiry, the server’s capabilities and its answer to sign-in. Your password and any sign-in payload are replaced with <redacted> before the line is created. Your address and server names stay in, so read it before you send it.

iOS decides when apps may check for mail: typically every 15–60 minutes, sometimes longer, and never while Low Power Mode is on or Background App Refresh is off. MailLoyal cannot ask for sooner. Check Settings → Notifications → Background App Refresh in MailLoyal, and keep the app open when you need mail at once.

MailLoyal keeps a connection to your mail server open, with an ongoing notification that says MailLoyal is watching for mail, so new mail arrives within seconds. Android allows this for six hours a day; after that MailLoyal checks every 15 minutes until you next open it. Up to four accounts are watched this way; others are checked every few minutes.

Android’s daily limit, a restart or battery management can pause them. Open MailLoyal and choose Resume instant mail if it appears, allow Ignore battery optimisation, and follow This phone kills background apps for your phone’s own settings.

MailLoyal checks for mail while it is open; notifications stop when you quit it.

In Settings → Notifications, choose All new mail, VIPs only or Nothing for each account, with sound, vibration, quiet hours and an unread badge. Turning off New mail notifications stops the background checks too; mail still syncs when the app is open.

Open the menu → Signatures → New signature, or Generate with AI for the built-in layouts. Without a key you get Logo card, Classic, Stacked, Inline, Accent bar and Minimal; with a key and consent, AI designs as well.

In Signatures → Default settings, choose one each for new messages, replies and forwards. You can still pick any signature while writing.

Use Send by email on a signature, to yourself or someone else, with up to 20 signatures in one email. It goes from your own account like any other message. You can also share a file with AirDrop or Nearby Share, save it, or copy it, and import it on the other device.

Open the email in MailLoyal and choose Review and add on the card. You see where its links lead, and its logo stays hidden until you allow it. Add signatures only from people you trust. MailLoyal never asks you to open a link to add a signature.

The ad at the top of your inbox, the banner under a message you read, and the ad that can appear when MailLoyal opens. A purchase covers every iPhone and iPad signed in to the same Apple Account, or every Android device signed in to the same Google Account. Every other feature is the same whether you pay or not. The Mac app shows no ads.

Ad-Free Monthly (US$3.00 a month in the US), which renews every month until you cancel, and Ad-Free Lifetime (US$24.99 once in the US). The App Store and Google Play show the price for your country.

Open Settings → Remove ads → Restore purchases. On iPhone and iPad, the App Store may ask you to sign in to your Apple Account. On Android, the Play Store needs to be signed in to the Google Account you bought it with.

Use Settings → Remove ads → Manage subscription, Settings → your name → Subscriptions on your iPhone, or Payments & subscriptions → Subscriptions in Google Play on Android. Buying the lifetime plan does not cancel a subscription, so cancel it there so you aren’t charged again. On iPhone and iPad, refunds are handled by Apple at reportaproblem.apple.com; MailLoyal receives no purchase information and can’t issue them. On Android, ask Google Play first, under its refund policies; if Google Play sends you to the developer, write to mehmetali@creativetorontonian.ca.

The App Store or Google Play couldn’t be reached. Check your connection and choose Try again. On Android, purchases also need the Play Store app, up to date and signed in to a Google Account. If purchases are turned off on an iPhone or iPad, for example by Screen Time, the App Store will say so.

Turn on Settings → Privacy → Ask before loading images. Images in Spam are always hidden until you allow them. In a message with hidden images, choose Show images or Always for this sender.

Settings → your account → Password → Change. MailLoyal signs in with the new password before it saves it.

Settings → your account → Remove account from this device. This deletes the account’s cached messages, attachments and saved password from the device. Nothing is deleted on the server.

There is no MailLoyal account to close. Remove each account, delete your AI key in Settings → AI assistant (the system can keep keychain items after an app is deleted), then uninstall MailLoyal.

MailLoyal follows your device’s language. To use another in MailLoyal only, open Settings → Language and choose from 47 languages, or go back to Device language.

The first language on your device’s list that MailLoyal speaks, with regional variants for Portuguese (Portugal and Brazil), Chinese (Simplified and Traditional), Spanish (Spain and Latin America) and French (France and Canada). Arabic, Hebrew and Urdu lay out right to left, and each email keeps its own direction.

No. There is nothing to sign up for. Your mail travels only between your device and your own mail server, and your passwords stay in your device’s keychain. The only other places anything can go are listed in the privacy policy: a settings lookup while you add an account, the AI provider of your own key if you turn AI on, and Google’s ads on iPhone, iPad and Android.

Any IMAP mailbox: your own domain on cPanel hosting, Gmail, iCloud Mail, Yahoo, Zoho, Fastmail and other IMAP servers. MailLoyal reads mail over IMAP and sends it over SMTP; POP3 and Exchange are not supported.

Not yet. Microsoft turned off password sign-in for mail apps and offers no app-password option, so connecting needs a Microsoft sign-in method (OAuth) that MailLoyal doesn’t include in this version. It says so as soon as you type the address, and your other accounts are unaffected.

Those providers don’t accept your normal password in third-party mail apps. MailLoyal walks you through creating an app password, and you can revoke it at any time without changing your real one.

Without SSL/TLS or STARTTLS, your password would cross the network in readable form. MailLoyal never offers an unencrypted connection. If your host doesn’t offer encryption, ask them to turn it on; most cPanel hosts do it with AutoSSL.

In your device’s keychain: the iOS or macOS Keychain, or the Android Keystore. It is sent only to the mail server you set up, and never written to the app’s database, its preferences or a log. Your device may offer to save it in your password manager after you sign in; that choice is yours.

MailLoyal stops and shows you the certificate with its SHA-256 fingerprint. When the certificate belongs to a different name for the same server, it offers that name instead, which weakens nothing. If you trust the certificate, only that exact fingerprint is accepted, for that server only, and you are asked again if it ever changes.

iOS decides when apps may check for mail: typically every 15–60 minutes, and never in Low Power Mode or with Background App Refresh off. MailLoyal calls this Fetch rather than Push, because that is what it is. On Android, new mail arrives within seconds for up to six hours a day, then every 15 minutes until you next open the app. On a Mac, MailLoyal checks while it is open.

Only if you add your own Anthropic or OpenAI key, turn on a feature, and then ask for a draft. Requests go straight from your device to that provider. Each feature has its own switch and its own consent, and nothing is ever sent for you: every draft lands in the editor for you to read.

No. Without a key you get six built-in layouts that work offline. A key only adds designs generated by AI.

Yes, with every mail feature, on every platform. The iPhone, iPad and Android apps show non-personalized ads. A monthly subscription or a one-time lifetime purchase, from the App Store or Google Play, removes them. The Mac app has no ads and nothing to buy.

In MailLoyal, open Settings → Remove ads → Manage subscription. You can also cancel on your iPhone in Settings → your name → Subscriptions, or on Android in Google Play under Payments & subscriptions → Subscriptions. Buying the lifetime plan does not cancel a subscription, so cancel it there too. Refunds are handled by Apple; on Android, ask Google Play first.

In Spam, always, until you allow them. Elsewhere they load when you open a message, unless you turn on Settings → Privacy → Ask before loading images, which hides them in every folder. You can then allow images for one message, or always for a sender.

Settings → your account → Remove account from this device deletes its cached mail and saved password from the device and leaves your mail on the server. To remove everything, remove each account, delete your AI key in Settings → AI assistant, then uninstall the app. There is no MailLoyal account to close.

47. It follows your device’s language, or you can choose one in Settings → Language.

Email mehmetali@creativetorontonian.ca. If a mailbox won’t connect, include the diagnostics from the Connecting screen (see Connection problems).